Your pet can be public. Your home isn't.

Information you provide

We collect account information such as your name, email, and account identifier; owner and pet profiles, photos, optional owner age range, preferences, connection actions, matches, messages, meetup suggestions, blocks, and safety reports. If you contact support, we receive your email and the information you send.

The website waitlist collects your email, neighborhood or ZIP, pet species, optional pet name, selected interests, and referral information so we can manage beta invitations.

Optional ID verification

If you choose verification, Didit processes your government-issued ID images and extracted details (which may include your legal name, date of birth, address and document number), a live selfie or video, biometric face-comparison and liveness signals, and device/IP information. These checks confirm an ID and selfie match; they do not verify pet ownership, background, or safety. Other members see only your badge, not your documents.

Brimigo stores a verification reference, result, and date. Documents and biometric results are processed by Didit and are accessible to authorized verification administrators through its console; we do not copy them into public profiles. Didit currently retains sessions for up to two years, subject to applicable shorter legal requirements. Its model-training setting remains enabled: under its notice, anonymized or pseudonymized verification data may be used for testing, fraud-model training, validation, and service/security improvement where permitted. Review Didit’s verification privacy notice before choosing to continue.

Verification is optional. You can use Brimigo without submitting an ID. Deleting your Brimigo account requests privacy erasure of its Didit sessions and associated retained biometric templates before account deletion completes. For verification-data deletion or an objection to model-training use without deleting your account, contact [email protected] or [email protected]. Do not email identity documents.

Location is your choice

You can select a supported neighborhood manually. If you choose device location and grant permission, Brimigo stores your device coordinates privately to find nearby pets. These coordinates may be precise. Other members receive a general area and approximate distance, not your stored coordinates.

You can turn off location permission in device settings. This stops future device-location access but does not erase a location already saved to your account. Contact us to request removal, or delete your account. We do not need a home address; avoid including one in profiles, photos, or messages.

Usage, notifications, and diagnostics

We process account, installation, and session identifiers; notification tokens; product interactions; and crash, error, and performance information to operate the service and understand reliability and usage. The website uses Vercel Analytics and Speed Insights. The app uses Expo monitoring and, when configured, Sentry diagnostics. Hosting and infrastructure providers may also process technical request information such as IP addresses and device or browser details.

Optional reminders

If you opt in, Brimigo stores your reminder choice, saved timezone, consent-update information, and reminder delivery records. We use them for optional profile/photo completion reminders and notices when new pet owners join your area. These reminders are off by default and separate from match, message, and meetup notifications. You can change your choice in Optional reminders; stopping optional reminders does not disable transactional notifications. Notification permission on your device is a separate setting.

Invitations

When you create an invitation, we store a reusable code linked to your account. If another signed-in person explicitly confirms that code, we store the relationship between the inviting and invited accounts and the confirmation time. We do not import your address book or send invitations automatically. Opening a link or installing the app does not apply a code, create a match, or send a message.

Measurement

We use confirmed invitation records to understand invitation use and product adoption. A recorded invitation is the recipient's acknowledgement, not proof that an invitation or a particular social post caused their signup.

How information is used and shared

Information supports authentication, nearby discovery and personalization, matching, messaging, notifications, safety, support, analytics, and account management. Waitlist details are used to manage invitations and launch communications; email us to leave the waitlist.

Other members can see the profile details and photos you share. Conversation participants receive your messages and meetup suggestions. Authorized service providers process information for us: Supabase for authentication, database and photo storage; Expo and Apple or Google notification services for delivery; and hosting and diagnostic providers. Apple or Google sign-in also involves your selected identity provider.

Brimigo does not sell personal data or use it for cross-company advertising tracking. We may disclose information when required by law or necessary to investigate abuse and protect people, pets, and the service. Do not treat messages as end-to-end encrypted.

Retention and account deletion

Active account data is kept to provide the service until you remove it or delete your account. In the app, open Profile → Settings → Delete account. Deletion removes your authentication account and associated active profile, photo, location, match, message, and notification records.

Safety reports and analytics may remain with account references removed. Details you included in reports or support emails can still identify you. Provider logs, backups, and support correspondence are not necessarily erased immediately. Contact us about retained information or a specific deletion request. Information another person has copied or saved outside Brimigo is outside our control.

Your choices and requests

You can edit profiles, change discovery preferences, manage photo, location, and notification permissions, block or report members, and delete your account. For access, correction, deletion, or waitlist removal, contact us using the email below. We may ask for enough information to verify your account before acting; never send a password or verification code.

Contact and policy updates

For privacy questions, contact Brimigo at [email protected]. General help is available on our support page.

We will update this page when our practices change and show the revised date above.